ConfinementFood.com   Frequently Asked Questions
Tel: +65-8368.7277

1) How do I place an order?
Ans: Call Lyn at +65-8368.7277  or email sales@confinementfood.com .

2) When do I need to make the order booking?
Ans: We advise clients to place their order 1-2 weeks before the expected date of
delivery.

For 20 days and above packages, 5% discount is given for orders placed at least 4 weeks before the expected date of delivery. Therefore, clients are encouraged to make full use of the discount by placing their orders early.

3) What if I need to start the order urgently? 
Ans: We occasionally cater for ad-hoc urgent orders. Please call us to check if your urgent order can be fulfilled.

4) How much payment is required for order confirmation? 
Ans: We require an initial deposit of 20% for order confirmation.  
 
5) When do I make full payment?
Ans: 20% deposit is required upon order confirmation. 80% balance payment is
payable on the 1st day of meal delivery.

6) What payment modes are accepted?
Ans: Payment can be done via cash or cheque.   

7) What if I do not consume certain items in your menu?
Ans: Typically, requests to exclude 1 item (eg. no pig's organs) can be easily
acceded to.   

Additional special requests for item changes are individually reviewed on a
case-by-case basis. Contingency charges may apply for multiple special requests.   

Kindly contact us to make the necessary arrangements.  
 
8) When do I make arrangements for the commencement of delivery?
Ans: We advise clients to inform us as soon as they have confirmation of their
hospital discharge date and time. We can then proceed to inform our central
kitchen to arrange for the commencement of delivery.   

9) What are the delivery timings?
Ans: The delivery timings are scheduled as follows: 
  Lunch: 11am - 1.30pm 
  Dinner: 5pm - 7.30pm 

Actual delivery time will be dependant on the venue, traffic conditions and
pre-planned delivery routes. 

9) Will the catered confinement food affect my baby if I am breastfeeding? 
Ans: We typically advise clients who have concerns about the wine and ginger
contents in the meals to breastfeed their baby just before consuming the meals
and to ensure ample time has passed before feeding their baby again.

Alternatively, clients may consider expressing their breast milk before consuming
the meals to facilitate feeding their baby in between their own meal times. 

10) What sort of containers do you use for storing the food?
Ans: We store the food in high quality, microwaveable Tupperware containers which can be safely and conveniently heated up in the microwave before consumption.

11) What if I choose to cancel my booking?   
Ans: Once the meal delivery commences, a 20% penalty fee will apply for any cancellation. 

12) What additional things do I need to take note of? 
Ans: ERP charges will be charged accordingly, as and when they apply.

Additional Points To Note:

• Disposable containers can be arranged at $2/meal. 
• Minimum 24 hour’s notice is required for any change in delivery venue. 
• Minimum 24 hour’s notice is required for meal postponement request. 
• Special requests pertaining to the orders once delivery commences will be
  subjected to applicable contingency charges at $5 per request. 

You may also place your order online:  Order Form

ConfinementFood.com   Testimonials 

"I ordered the food for my sister's post (general) surgery and must say I'm very happy
with the prompt service. My sister loved the food as did my family members who tested the taste. Keep up the good work, ConfinementFood.com!"

Evannia Lee, Woodlands Ave 6

"The food was tasty - my kids loved it too. Although they stole bites from me, I still had enough to eat as the portion was pretty substantial."

Lydia Yeo, Anchorvale Link

"The food quality was much better than I expected. I especially love the double-boiled soups. The dishes were well presented in very convenient packaging. Thank you for the good service too!"

Lisa Chong, Pine Close

"This service is really convenient. I did not engage a confinement nanny as I have a maid at home. It saves my maid the trouble of learning to cook proper confinement food. I was very satisfied with the food quality. The fish was fresh and very appetizing." 

Mrs Liu,  Woodlands Crescent

"Their service is excellent - from the staff taking my order to the person who sent my food. I am fully convinced that the food made a big difference to my confinement period as I could really feel my body tingling with warmth! I also felt stronger and not as tired compared to when I had my first baby."

Cynthia Kwok, Tampines Ave 9

Confinement Food Menu - Find out about our confinement food menu.

Confinement Food Delivery Packages And Pricing - Find out about our confinement
food delivery packages and pricing options.

Related Articles:

Confinement Meals - Learn about the benefits of confinement meals and post-natal
do's and don'ts.

Confinement Food Benefits - Learn about the health benefits of ingredients used in Chinese confinement food.

You may also place your order online:  Order Form